General
GladVe is the easiest way to find great deals on commodity to hundreds of Markets. A smart and simple of All You Needs. GladVe is available for free on iOS, Android and web.
How can I make an order on GladVe for the first time?
First select your location. For your first order, fill-in your address and register your mobile number (your personal information is treated confidentially. For more information please read our privacy policy)Feel free to browse through a wide variety of products or search for a particular product and add it to your basket by tapping on it. The last step is to review your order, select the preferred payment method and place your order.
What kind of products do you have?
With GladVe you can order a wide range of products at any time.
Can’t find a product, what can I do?
Make sure there are no spelling mistakes in your search words. If the product is unavailable, there are two easy ways to suggest to us to add it. You can either visit the side menu and tap the suggest a product option or suggest the product via the no results search screen. We will do our best to include it in the application as of the earliest.
You can choose from the following payment methods as per technical availability:
- Cash on delivery
- Online payment via the app
We accept payments online using Visa, MasterCard credit/debit card. Availability may differ from country to country, region to region and vendor to vendor.
If you make a payment for our products or services on our website or application, the details you are asked to submit will be provided directly to our payment gateway via a secured connection.The User can select which payment method is preferred. The payment methods available are displayed for selection when the order is finalized. If for any reason the online payment transaction is declined, GladVe is entitled to offer the User cash on delivery payment option or credit card reader on delivery where available.
If I pay online and items are missing how will I be refunded ?
GladVe does not charge its user at the time of the order being placed. The user is charged once the order is completed (out for delivery) i.e. after substitution, or taking into account any price discrepancies; hence, the amount charged is equivalent to the value of the products delivered. In any case if you are charged incorrectly, you may contact GladVe. GladVe will initiate the refund immediately.
Your feedback is crucial for us, as our goal is to provide you with the best possible service. You can send us any feedback, ideas or questions you might have through the contact us form in the side menu of the application and website.Feedback regarding specific orders can also be made through the review functionality. Once an order is completed, you’ll be prompt to review two main criteria: (i) product accuracy and (ii) delivery speed.
Delivery
Which areas do you deliver to?
We currently operate in Egypt, covering majority of the areas through a wide network of partner which you can select from. You may refer to our app or website in order to browse through the locations where the service is available.
I can’t find my area, what do I do?
Send us a location request through the app or the website from the area selection screen. GladVe will update you once the service is available in the requested area.
Depending on your location and choice of vendor, the minimum order may differ from vendor to vendor. You can check the minimum order of your preferred shop by adding an item to your basket and visiting it.
The ability to deliver on a 24/7 basis depends on the vendors serving your area. In some areas our partners deliver to your doorstep round the clock.
Can I add more than one delivery address to my account?
Yes, there is no limit to the number of delivery addresses you can add.
At GladVe we do our outmost to deliver within the promised time. Depending on your location, the delivery times may vary from vendor to vendor. When you submit an order, you will see a confirmation screen displaying the estimated delivery time.
What happens if a product I ordered is out of stock?
At GladVe we strive to offer you the best service, from product accuracy to timely delivery. Our goal is to perfectly fulfill all of your orders. Unfortunately given the nature of the business and our reliance on an unpredictable value chain that is beyond our control, some items may actually be out of stock. In order to handle the complex dynamics, we have developed a substitution system in order for you to be able to choose the substitute products yourself and minimize unpleasant surprises at your doorstep. After your order is assigned from the delivery personnel and if it falls under substitution mode, you will receive a notification initiating the substitution procedure. From this moment on you will have a limited amount of time to review the substitutes and make your choice. The shop will receive the updated order and initiate the gathering of the products. Please take into consideration that the overall price will also be updated accordingly. In case you do not respond to the substitution request, we will make reasonable effort to contact you before dispatching the order to agree on substitutes. In the case that we are unable to reach you that product may be removed from the order and its price will be deducted from the overall amount.
What if I don’t receive my order within the estimated arrival time (ETA)?
At GladVe we do our outmost to deliver within the promised time. However, a delay may occur due to a high influx of orders or other unforeseen circumstances. In such cases GladVe will notify you via a push notification or a phone call from our customer support executive who will inform you about the status of your order.
What happens if I am not home at the time of the delivery?
If no one is at home during the agreed delivery time, we will do our best to contact you and reschedule the delivery at another preferred time. If we are unable to reach you, your order will be cancelled.
Can I track the status of my order?
Yes, to view the status of your order, enter the order status screen.
How can I make changes in my order after I place it?
Instant orders cannot be modified from the application or website once they are placed. In case you want to modify it, you can contact our customer service team via in-app message or call the vendor directly. However, a scheduled order can be modified. In order to do so click on ‘my orders’ from the side menu and edit your order.
Can I change the delivery address of my order?
When an order is already placed, changing the delivery details is not possible. In the event that you have made a mistake and the address stated is not correct, you can contact our customer service team via in-app message or email at [email protected]
Yes, once you get to the check-out screen choose schedule and select from the following options; one-time, weekly or monthly order in the time slot convenient for you.
Yes, simply go to the order history, tap on the order you’d like to repeat and choose reorder/view, from there you will be able to add all items to the cart, edit the order as you wish and submit it.
Favorites are products you frequently order, categorized and easily accessible, enabling you to re-order them in just a few clicks.
Cancelation & Refund Policy
When & how can I cancel my order?
- You can cancel your order within the first 5 minutes after the order being placed
- Within 3 minutes after substitution request
- In any other cases, please contact GladVe at [email protected]
What if the delivered product is incorrect or damaged?
We highly advise you to review the items upon receiving them at the door. However, if for any reason you were unable to review the products at the time of delivery and a certain product is incorrect or damaged, please contact us for a replacement or refund. GladVe will initiate the required action immediately; given that, the issue is reported within 24 hours.
Discounts & vouchers
Discounts & vouchers are available on iOS, Android and web.
Refunds will be done only through the Original Mode of Payment.